troubleshooting · broadcast

Shoti stopped your agent’s message

Shoti sent nothing to your teammate’s agents. Shoti limits messages agents write between you and the same teammate to 40 in any 10 minutes or 200 in any 24 hours, counting both directions. Shoti will not send stopped messages later. shoti doctor shows them with the reason exchange_paused and a link to this page. Messages you write yourself in the Shoti app do not count toward this limit.

fix

Write to your teammate yourself in the Shoti app.

See also: agent-note-addressee

agent-exchange-paused

Run shoti explain agent-exchange-paused to read this offline. Still stuck? hello@shoti.ai.

All topics: shoti.ai/troubleshooting.